Privacy Policy2019-12-05T11:16:04+00:00

Privacy Policy.

This Privacy Policy explains the ways in which Trade Link International Ltd., a company registered in Canada and having its office at 3410 South Service Road, Suite 108, Burlington, ON Canada L7N 3T2 (“Trade Link”, “us”, “our”, “we”) collect, store and use your personal data when you visit our website or submit information to us by other means.

By submitting any information to us or by using our website, including any tools contained therein, you consent to the collection and use of your personal data as set out in this privacy policy.  You also acknowledge that Trade Link reserves the right to update, modify, add or amend this privacy policy at its discretion, without prior notification.  Any such updates will be posted to our website and are available upon request (see “Contact Trade Link”).

  1. Personal Data

Data that we gather about you may include your name, mailing address, phone number, email address, IP address and any other unique means of identification.  We gather data directly from you and also via our website and online tools (e.g. Online forms, e-mails, registration screens).  We may obtain information about you from third parties, such as service providers and agents involved in a shipment or service.  When you use our website, we may gather information about you for statistical purposes through internet access logs and cookies (see section 3).

  1. Use of Personal data

If you are a current or potential customer, service provider, partner or agent we may process your personal data to fulfil our legitimate business purposes, as follows, to:

  • Provide the products and services you request
  • Market products and services which we think may be of interest to you
  • Manage our contractual and pre-contractual relationship with you
  • Enhance, modify, personalise or otherwise improve our products and services
  • Send notifications and implement communications or transactions you requested, including responding to queries and enquiries
  • Enhance the security of our network and information systems
  • Better understand how users interacts with our website or communication platforms and improve user experience
  • Improve the effectiveness of promotional campaigns and marketing activities
  • Comply with legal, regulatory obligations and good practice
  • Contact potential customers and service providers in order to introduce them to our products and services

Most of our website services and content do not require any form of registration, allowing you to explore our site without identifying who you are.  However, some areas and support activities may require you to provide us with personal data in order for us to deal with your request, respond to your query or inform you about other products and services which we think might be of interest to you.  We will include an “unsubscribe” link in each e-marketing communication so that you can specify whether you wish to receive such information going forward.

  1. Data Collection, Log files & Cookies

We only use personal data to provide with you with our products and services, to deal with your request, to execute a contract and to market products and services that we think may be of interest to you.  We only collect data that you submit to us directly or data received via our agents, partners, or website or received automatically through internet access logs and Cookies.  ‘Cookies’ are text files used to track website usage and monitor website activity.  A cookie does not contain information that allows us to identify an individual user.  If you prefer not to receive cookies from our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence.  You can also refuse cookies by turning them off in your browser.

  1. Data Sharing & Transfers

We will not sell, share or otherwise distribute your personal data to third parties except as provided for in this Privacy Policy.  We may disclose and exchange your personal data with our service providers, representatives and agents who act for or on our behalf, as well as with law enforcement and regulatory bodies.  Information may be held at our offices and those of our service providers, representatives and agents for further processing in accordance with the purpose(s) for which the data were originally collected and conduct the activities referred to in this policy.  Trade Link takes all reasonable steps to ensure that its personnel, third parties and representatives are bound by duties of confidentiality and only to use personal data for the agreed upon purpose while ensuring that any transferred personal data remains protected and secure.

  1. Data Transfer Abroad

Data may be transferred to other Countries around the world where legislation does not guarantee appropriate levels of data protection.  Trade Link is committed to take all appropriate measures to comply with all local and worldwide privacy laws.

  1. Storage of Personal Data

Trade Link will only hold your data for as long as is necessary to allow us to provide the products and services that you have requested, for the execution of contract or for any additional period as required by law.

  1. Links to external websites

Our website and on-line communication platforms may contain external links to websites and does not imply our endorsement of the website and we do not accept any liability for non-Trade Link sites.

  1. Security and Confidentiality

Trade Link is committed to protecting your privacy.  We have established appropriate technical and organisational security measures to safeguard and secure the personal data we collect from you.  However, you acknowledge that any information sent via the internet is not secure.  This data can be accessed by unauthorized third parties, potentially leading to disclosures, changes in content and technical failures.  Trade Link is not responsible or liable for the security of your data while in transit via the internet to us.  Please use other means of communication if you consider necessary for security reasons.

  1. Personal Data Rights

You have the right to access, correct, update, restrict or delete your personal data by submitting a request to:

  1. Contact Trade Link

We welcome all comments, queries and requests relating to our use of your information.  If you have any questions or concerns about this Privacy Policy or regarding data protection at Trade Link in general, please email us at or by contacting:

Trade Link International Ltd.

3410 South Service Road, Suite 108,

Burlington, ON Canada L7N 3T2

Phone: 905.333.LOAD (5623)

Toll Free: 1.800.561.3885

Fax: 905.631.8484

TradeLink delivers a comprehensive range of industry-specific supply chain solutions that meet customer challenges head-on.  Contact us to learn more.